Identity Designs Co. - Our Processes

How Our Branding/Identity Design Process Works:

1. Initial Consultation: We will conduct an initial design consultation, where we will ask questions regarding the type of design you are looking for.

2. Confirmation: After the initial consultation, we will send you a summary of the consultation questionnaire we filled out with you, to ensure all information for your design is correct.

3. Agree to Terms: You must then confirm all information is correct, and we will send you a link to our Policies Page that contains detailed information about our policies. Please read this in its entirety. When you make your payment, you are agreeing to the terms and conditions as stated here on our website.

4. Invoice & Fees: We will send you a PayPal invoice (via email) for you to make the initial payment of 50% of design fees. (The other 50% is due upon completion of final design). You will receive a receipt and confirmation via email. We cannot begin the design without receiving the initial deposit. After this fee is paid, we will begin the design process for your project.

5. Design Begins: We complete your initial designs in 3-5 business days after receipt of deposit. You will receive between 3 - 6 different initial design concepts to choose from. These designs will be emailed to you in JPEG or PDF format. These are large files so make sure your email box is prepared to handle them.

6. Revisions: You will choose 1 design, and we will revise it up to 3 times. If you require additional revisions, you will be charged a revision fee for each additional revision. Revision requests must be sent in written form (example: email or fax). This will be proof of the revision you requested and we will only revise what you request.

7. Time: Each design/revision takes approximately 2-3 business days to complete and will be sent to you via email. The amount of time it takes to fully complete your design depends on how quickly you communicate with us about the revisions you would like, as well as payment of fees in a timely manner.

8. Completion: Please ensure your design is exactly what you desire, as there are no refunds after the design process has been completed or sent to print. Upon completion & acceptance of your design in writing, the final 50% of design fees are required, as well as 100% of printing fees if you choose Identity Designs to print your design. A PayPal invoice will be sent to you via email. You will receive a receipt and confirmation via email. After this fee is paid, we will send your design to the printer and it will be mailed to you after printing has been completed.

9. Enjoy your designs and let us know when you need reprints, revisions or new designs!

How Our Website Design Process Works

1. Initial Consultation: We will conduct an initial design consultation, where we will ask questions regarding the type of design you are looking for.

2. Confirmation: After the initial design consultation, we will send you a summary of the consultation questionnaire we filled out with you, to ensure all information for your design is correct. Please verify all your info is correct.

3. Choose Your Hosting Package:

a.First select your new domain name. We include a free domain name with every website design package.

i.If you don’t have a domain name: You can search www.GoDaddy.com to see if the domain name you desire is available. If so, we will register it for you through our hosting company.

ii.If you do have a domain name: If you already have a domain name that you purchased elsewhere, we can transfer it over to your new website for free. (You must have owned your domain name for 60 days or more in order to transfer to another site.) All we will need is the name of the company from which you purchased your domain name, and your username and your password for your account. We will handle all the details regarding transferring over your domain name to your new website.

Next choose your hosting package as listed in the document “Hosting Packages”.

Submit your credit card authorization form to Identity Designs Company in order to purchase your hosting package OR purchase package on your own, and submit username and password to Identity Designs Company.

Choose your username and password for your account that you will remember.

You are ready to sign your contract and pay your design deposit fees in order to start the design process!

4. Agree to Terms: You must then confirm all information is correct, and we will send you a link to our Policies Page that contains detailed information about our policies. Please read this in its entirety. When you make your payment, you are agreeing to the terms and conditions as stated here on our website.

5. Invoice & Fees: We will send you a PayPal invoice (via email) for you to make the initial payment of 50% of design fees. (The other 50% is due upon completion of final design). You will receive a receipt and confirmation via email. After this fee is paid, we will begin the design process for your project.

6. Design Begins: We complete your initial designs/drafts in 2-3 business days after receipt of deposit. You will receive (at least) 3 different initial design concepts to choose from. These designs will be emailed to you in JPEG or PDF format. These are large files so make sure your email box is prepared to handle them. For web site designs, clients must log into the “Client Login Area” to view website designs. You will be given a password to access the “Identity Designs Production Area” to view your web site in production. Note: All text must be provided by client for all designs, including web pages. Any essential pictures must also be provided by client, however decorative pictures are included with design.

7. Revisions: You will choose 1 design, and we will revise it up to 3 times. Revision requests must be sent in written form (example: email or fax). This will be proof of the revision you requested and we will only revise what you request. If you require additional revisions, you will be charged a revision fee for each additional revision.

8. Time: Each design/revision takes 2-3 business days to complete and will be sent to you via email. Website revisions take 3-5 business days. The amount of time it takes to fully complete your design depends on how quickly you communicate with us about the revisions you would like, as well as payment of fees in a timely manner.

9. Completion: Please ensure your design is exactly what you desire, as there are no refunds after the design has been sent to print or has been published. Upon completion and acceptance of your design in writing, the final 50% of design fees are required, as well as 100% of printing fees if you choose Identity Designs to print your design. A PayPal invoice will be sent to you via email. You will receive a receipt and confirmation via email. After this fee is paid, we will send your design to the printer and it will be mailed to you after printing has been completed. For website designs, your website will be published and your website address will be given only upon final payment of fees.

10. Enjoy your design and let us know when you need revisions! Thanks!

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